Cancellation and Refund Policy of Tata Publications Books

Cancellation Policy

We understand that sometimes plans change. If you need to cancel an order, please contact us as soon as possible. Orders can be canceled under the following conditions:

1. Before Shipping: If your order has not yet been processed or shipped, you may cancel it for a full refund. Please contact our customer service team at support@tatapublicationsbooks.com or call us at +91 7799955901 to request a cancellation.
2. After Shipping: If your order has already been shipped, it cannot be canceled. However, you can return the item(s) for a refund as per our return policy below.

Refund Policy

We strive to ensure your complete satisfaction with your purchase. If you need a refund, please review the following guidelines:

1. Eligibility: Refunds are available for items that are returned within 30 days of receipt. Items must be in their original condition, including packaging, and include all accessories or inserts.
2. How to Request a Refund: To request a refund, please follow these steps:
   • Return the Item: Send the item(s) back to us using the return shipping label provided or to the address below: H.No. 9-9, 3rd Floor, Sai Towers, Opp. to Konark Theatre, Dilshuknagar, Hyderabad, Telangana, India - 500060.
   • Include a Return Form: Fill out and include the return form included with your shipment, or download it from our website.
   • Contact Us: Notify our customer service team at support@tatapublicationsbooks.com or call us at +91 7799955901 to let us know about the return.
3. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account.
4. Non-Refundable Items: Some items are non-refundable, including:
   • Digital Downloads: eBooks and other digital content are non-refundable once purchased.
   • Special Orders: Books or items ordered specifically for you or marked as non-returnable.
5. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any return shipping costs.

Contact Us

If you have any questions about our cancellation or refund policy, please reach out to us:

• Email: support@tatapublicationsbooks.com
• Phone: +91 7799955901
• Mailing Address: Tata Publications Books, H.No. 9-9, 3rd Floor, Sai Towers, Opp. to Konark Theatre, Dilshuknagar, Hyderabad, Telangana, India - 500060.

Thank you for shopping with us!